Not all end-users. are technicians.
In fact, most aren't ....

This book is intended for the individual who. uses technology in daily work activities and desires a technical overview of electronic communication systems. It was written to the Organisational and End-user Information Systems (OEIS) model curriculum developed by the Organizational Systems Research Association (OSRA).

Discover:

• The vocabulary of telecommunications
• Emerging communication technologies, including e-mail, voice processing, teleconferencing, and wireless communication
• The Internet
• Solutions to telecommunication problems
• Network fundamentals

• An comprehensive overview of communication technology—Includes an introduction, its history, and the future.

  • Presents students with background information on the nature of communication technology, definitions of terms, the communication model, characteristics of effective communication, and technology's role in it. Ex.___

• Numerous applications—e.g., electronic mail, teleconferencing, voice processing, wireless communications, and electronic data interchange.

  • Gives students information on and demonstrates the effective use of a wide range of communication/telecommunication technologies. Ex.___

• Detailed coverage of the Internet and Intranets—Includes Internet addressing, connections, protocols, web browsing, and creating web pages.

  • Explores the effective use of online telecommunication services. Ex.___

• An introduction to networks.

  • Teaches students about data communications, types of networks, transmissions, and media. Ex.___

• Coverage of telecommunications models and network connectivity.

  • Provides students with information pertaining to network topologies, protocols, connecting networks, and TCP/IP and OSI models. Ex.___

• A presentation on telephony.

  • Familiarizes students with Computer Telephony (CT), the technology that melds computers and telephone systems. Also discusses Internet Telephony (IP) and its ability to make rich telecommunications practical and economical. Ex.___

• ”What You Will Learn” sections—Open each chapter.

  • Alerts students to key content they will cover in each chapter, and helps them to organize their learning objectives. Ex.___

• Chapter-end summaries.

  • Gives students an opportunity to review their understanding of key concepts before moving on. Ex.___

• Review questions—10 or more in every chapter.

  • Presents students with questions that relate to and test their comprehension of chapter material. Ex.___

• Projects and problems—5 or more in each chapter.

  • Supplies students with in-depth problem solving opportunities, group exercises, and hands-on activities. Ex.___