Business Process Modeling, Simulation and Design & Business Process 1/e © 2005
Manuel Laguna
Johan Marklund

Logistics & Supply Chain Management: creating value-adding networks 3/e © 2005
Martin Christopher

Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems 1/e © 2002
Robert B. Handfield
Ernest L. Nichols, Jr.

Process Redesign: The Implementation Guide for Managers 1/e © 1997
Authur R. Tenner
Irving J. DeToro

Design and Management Service Processes: Keeping Customers for Life 1/e © 1996
Rohit Ramaswamy

Negotiations: Six Steps to Success 1/e © 1996
Michael L Walker
George L. Harris

Four Days with Dr. Deming: A Strategy for Modern Methods of Management 1/e © 1995
William J. Latzko
David M. Saunders